2. Use of the Website

If you provide your own design for us to use you hold the responsibility about it and warrant that you are entitled to use that design and either own the copyright or are entitled to use it and will indemnify us against all claims made by third parties. 

4. Delivery 

Delivery is free of charge to UK Mainland addresses for most Orders. Delivery is to the ground floor. Adequate access to the delivery area must be ensured by the Purchaser. To qualify for free delivery a minimum order value of £1500.00 including VAT applies for kitchen furniture only, unless adding items to an existing Order, which has not yet been delivered and the delivery of the additional Products can be arranged at the same time, subject to a confirmation from the Company. Kitchen furniture Orders of value less than £1500.00 will incur a set delivery charge of £200.00. If the Order consists of kicthen appliances only, there will be a delivery charge depending on the weight of the Products which will be clearly stated in the formal quotation. 

Kitchen furniture Orders are delivered directly from the factory in Germany to the Purchaser's property. They are loaded on large vehicles - the Purchaser must ensure adequate access is provided. At the time of delivery, the driver will require help offloading.

Delivery times commence at the date of receipt in writing of a "signed off" approval of the kitchen design that we supplied to the Purchaser and a payment for the Order in full. Delivery dates will be confirmed at order placement. Any delivery day or lead-time specified is a best estimate only and shall not be binding upon us. A Company's delay in delivery of the Order (or part of it) does not entitle the Purchaser to terminate the Contract or to request a compensation of any form.

All delivered Products must be checked thoroughly for damage and delivery notes signed accordingly. Please refer to Clause 13. 

All prices quoted on our Website are in pounds sterling (GBP). All prices include VAT at the current rate unless otherwise stated. The displayed prices on the Website are guide prices only subject to viewing a confirmed design. Once full design specifications have been finalised, a quotation price will be confirmed. All prices are subject to change without notice. All confirmed quotations remain valid for 30 days from the day of quoting unless otherwise stated by the Company, error and omissions excluded. Quotes published online are only valid for the unique Purchaser they've been issued to. Quotations published online are for kitchen cabinets only and do not include electric appliances, sinks or work surfaces unless stated otherwise - the design images may show complete kitchens for better aesthetic performance and to help the Purchaser to get an idea of what the finished kitchen would look like, however the quotations are for the kitchen cabinets only, unless stated otherwise. We reserve the right to adjust the prices quoted on Orders to take account of additional costs to us including but not limited to additional costs caused by changes in the law and/or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties, currency fluctuations or otherwise.

6. Payment Terms

All products remain the property of the Company until paid for in full.

7. Products 

We reserve the right to change without notice minor details or design of Products which do not materially change their character or value. We believe we have accurately described all Products on the Company's website and we make every effort to prepare your kitchen design as accurately as possible, however, all illustrations are approximate only and are intended to give a general idea of the Products. All descriptions of the Products on the Website are a brief guide only. Therefore, if there is a particular aspect of the description of the Products on which you intend to rely, you must advise us of that in writing before we prepare and send you an Order confirmation, so we can confirm it with the manufacturer before processing the Order.

8. Samples 

Samples are sent in packages of up to three at a cost of £15.00 per package. There is no limit to the number of the sample packages a Customer may purchase. The Company will refund the cost of Samples of value up to £30.00 per Customer when an Oorder for a kitchen is placed with us. For this purpose, each Customer who has purchased samples will be issued with a Sample Voucher.

Use of Sample Vouchers - sample vouchers can only be used Online at the time of Order placement - simply insert your code in the view basket screen in the "enter code" box and click the "apply changes" button. This will automatically reduce the cost of your kitchen Order by the value of your sample voucher. The Company will not credit back any sample costs to Purchasers who failed to use their sample vouchers on Order placement.

10. Installation

Installation service is not included in the stated prices of the products and the Company does not provide this service as standard. Fitting Instructions are available under the Help Tab from the menu on the left and an instruction leaflet is supplied by the factory with the delivery of the cabinets. If the installation service is not provided by the Company, RMK cannot be held responsible for fitting errors / amendments. Installation service is available for specific UK locations at an additional charge. The Purchaser can obtain updated information regarding installation coverage zones and charges from the Company's sales advisors.

12. Order Changes, Cancellations and Returns

You must notify us of your intention to change or cancel your Order within 7 days from the date of the Order confirmation. We will make every effort, upon receipt of your request in writing, to change or cancel your Order. We are unable to cancel or change your order after the 7-day period due to our Products being bespoke and manufactured to order. Within the 7 days, if production of your Order has not yet started, no additional charges will be applied. If production of your Order has started, there will be additional charges to change or cancel your Order.  The charge will be based on work carried out up to the date of notification and the cost of materials no longer usable elsewhere. Any increase in the Order quantity will need to be regarded as a separate contract, potentially with a separate delivery date, unless written notification is received before work has commenced. The Company does not accept returns of Products that have been delivered or / and Order cancellations / changes have not agreed in writing.

13. Passing of Risk

On delivery of the Products, the risk is automatically passed onto the Purchaser. The Purchaser must insure the Products against loss and damage by fire or other insurable risk from that time until the ownership of the Products passes to the Purchaser. 

14. Claims 

Any claims related to the Products or their delivery must be made in writing to us, so as to reach us within 2 days of the date of delivery or such Products shall be considered to comply with the quality and quantity standards outlined in the terms of the Contract. All Products must be examined at the time of delivery in the presence of the delivery driver and any discrepancies found must be noted on the delivery note. As set out in Clause 15, we shall not be liable for any loss arising from damage caused to the Products in transit unless the loss or damage is reported on the delivery note at the time of delivery and subsequently reported to us in writing in accordance with this Clause. The Company will not be liable for any costs, direct or indirect, incurred by the Purchaser as a result of damaged goods or shortages that have not been reported as set out in this Clause. Products are only returnable with our prior written agreement.

15. Company Liability

The Company shall have no liability for: 

17. Assignment

The Purchaser may not assign, sub-contract or in any way transfer or dispose any of its rights or obligations under the Contract without the prior written consent of the Company. 

 Bauformat, Blum, CDA, Siemens, Miele, Elica, Corian, Silestone, Granite, Blanco are registered trademarks and ownership by their respective companies is acknowledged.